FAQ

Feel free to visit our website at ramalights.com to buy Nordic lamps crafted by Rama Lights. All orders require full payment at the time of purchase. Shipping costs are covered for orders within the EU. Please note that products will be prepared for shipment within 3-5 days from the date of payment in full. The countdown for the 3-5 days lead time begins once we have received your order.

If you have any questions or concerns, please don't hesitate to reach out to us at hello@ramalights.com. We're here to assist you.

Certainly, we do accept returns for orders. Please ensure the item is in our possession within 30 days from the date of receipt.

Any damages upon delivery must be documented and reported within 5 working days of receipt. RAMA LIGHTS will not be responsible for any repairs or replacements for damaged goods reported after this period. If damage occurs during shipment, it is crucial to retain all packaging. The goods must be signed for as ‘damaged’ or ‘not checked’. Failure to follow these steps may invalidate any claim.

Here's a step-by-step guide:

1. Inspect the packaging: Check for visible damage to the packaging. If any damage is found, report it immediately to the delivery personnel and note it on your shipping receipt.
2. Examine the contents: Open the package and thoroughly inspect its contents.
3. Report any damage: If there is visible damage to the product, document it by taking photos and notify us promptly, providing your order number for reference."

"We do not assume responsibility for the following:

1. Damage caused by the use of incorrect cleaning solutions or methods.
2. Damage resulting from incorrect installation or assembly carried out by the customer or the customer’s representative.
3. Damage due to exposure to adverse weather conditions or poor environmental factors.
4. Any issues related to items not properly maintained or cleaned, or products exposed to inappropriate weather conditions.
5. Costs associated with installation, removal, or re-installation.
6. Restoration or repair work.
7. Damages arising from misuse, neglect, accidents, or alterations made to the product after purchase."

Our warranty covers a 2-year period for Denmark and a 1-year period for other EU and non-EU countries

Our shipping covers all corners of the world. You can expect shipping fees to be applied at checkout. Keep an eye out for our ongoing discounts and exclusive offers.

It depends on where you are. Orders processed here will take 3-5 days to arrive. Overseas deliveries can take anywhere from 10-12 days. Delivery details will be provided in your confirmation email. At our Shopify Store, order processing times differ based on your location. For customers within the same country, orders generally take 3-5 days to arrive. However, for international deliveries, please allow for a longer shipping time of approximately 10-12 days. Detailed delivery instructions will be provided in your confirmation email.

When installing a pendant lamp, consider the following guidelines for optimal placement:

Above a Table Top:

• Maintain a distance of 60 - 70 cm between the top of the table and the bottom edge of the pendant light.
• Leave 30 - 50 cm between the side edge of the table and the side edge of the lamp.

Above a Kitchen Island:

• Allow more space for a kitchen island. Aim for 70 - 85 cm between the worktop of the island and the bottom edge of the pendant.

Ensure the pendant lamp is hung securely and adjust the height according to your personal preference. For any further assistance or specific questions about installation, please refer to the provided guidelines or contact us at here.

Cord & Ceiling Connection Options:

The textile cord of the light is available in a variety of colors. By default, we will provide the light with our standard color combinations, which include: BLACK fabric cord.

Model Cord & Ceiling Connection:
Please refer to the following table for recommended heights based on your specific installation location:

Ceiling Lamp Cord:
The cord may pass directly through a hole in the ceiling (recommended for suspended ceiling panels) or be secured with cord clips to guide the connection away from the ceiling suspension towards the nearest electrical output.

If you require further assistance or have specific preferences for your cord and ceiling connection, please don't hesitate to contact us.

"The care and maintenance of your product are essential for its longevity. Here are the guidelines for different surface finishes:

For, Brass, Steel, and Alu Surfaces:
These materials have unique characteristics and undergo a natural aging process. To maintain their appearance:

• For Browned Surface, Steel & Alu: Apply natural oil on the surface and wipe it off with a clean soft cloth.
• For Brushed Surface: Clean with a dry soft cloth.

Please Note:

• We do not assume responsibility for the usage of specific cleaning solutions.
• No warranty is implied, as results may vary.
• Exercise caution while cleaning and follow the instructions provided.

Maintenance Tips:

• For polished surfaces, use a dry soft cloth.
• For browned surfaces & blued steel, apply natural oil and wipe with a clean soft cloth.
• For brushed surfaces, clean with a dry soft cloth.

Remember, results may vary, and these instructions are provided as a service. Always handle your products with care."

Maintenance and Care for Rusted and Oxidized Surfaces:
For regular cleaning, use a feather duster to gently remove dust and debris.

Additional Tips:

• For rusted and oxidized surfaces, avoid abrasive cleaning methods to preserve the integrity of the material.

For Further Assistance:
For more detailed information, please refer to the FAQ section on ramalights.com. If you have any specific queries, feel free to contact us at hello@ramalights.com. We're here to assist you further.

If you need assistance or have any questions about Nordic lamps, please feel free to reach out to us via our contact page. We are here to help, and we look forward to assisting you with any inquiries you may have. Thank you!